Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Program Start Date: June 15, 2026
Location: Hartford, CT
Starting Salary: $65,000

Sponsorship: Work visa sponsorship is not available for this role. This includes participation in Curricular Practical Training (CPT), Optional Practical Training (OPT), and F-1 Visa programs.

This requisition will be unposted on February 24th.

Hartford Hiring Initiative:

This role is a part of the Aetna Business Operations Hartford Hiring Initiative and offers additional developmental opportunities. This may include leadership exposure, networking sessions, and Hartford-based events.

This is a hybrid position with 3 days (generally Tuesday, Wednesday, and Thursday) in the Hartford, CT office location. The other 2 days each week will be working remotely from home, office, or another location of your choice.

The Analyst, Operations provides analytical expertise to improve business processes within an organization. Examines internal processes and proposes solutions to enhance efficiency, productivity, and performance. Utilizes analytical skills and process expertise to inform data-driven decisions.

You will gain valuable work experience and participate in:

• Acquiring information from visualizations and statistical analysis to identify patterns and trends within internal processes.
• Advising process teams on less complex process mapping processes and explaining the sequence of decision points involved in each step.
• Applying in-depth knowledge of data collection and analytics to develop a framework for real-time reporting.
• Assisting in the development of data collection techniques such as interviews, surveys, focus groups, and data mining.
• Collecting data on performance metrics to determine key areas that require process optimization.
• Communicating internally with stakeholders to track key performance indicators (KPIs) and gathering feedback.
• Conducting research on process modeling software, workflow automation systems, and data analysis tools to support internal improvement initiatives.
• Contributing to the monitoring and evaluation of internal processes to measure effectiveness.
• Designing basic process automation documentation to guide the efforts of the process analyst team.

No Relocation: No relocation will be provided

Required Qualifications

• Meet educational requirements (see education section) and/or 0-2 of work experience
• Able to work out of the Hartford, CT office
• Proficiency in data visualization tools: Power BI, Tableau, Excel (advanced)
• Ability to build real-time reporting frameworks using Power BI dashboards, SQL queries, or custom reporting systems
• Data mining and wrangling skills using SQL, Python (pandas), or R

Preferred Qualifications

• Lean Six Sigma principles (especially for identifying inefficiencies and optimization opportunities)
• Basic automation experience: Using tools like Microsoft Power Automate, UiPath, or Zapier
• Experience with process mapping tools: such as Microsoft Visio, Lucidchart, Bizagi, and ARIS
• Advanced statistical analysis skills, including regression, correlation, and trend analysis
• Knowledge of business process modeling standards, especially BPMN (Business Process Model and Notation)
• Understanding of workflow automation systems and how they integrate with process improvement initiatives
• Experience conducting qualitative data collection: Interviews, focus groups, and observational techniques
• Experience using survey and feedback platforms (Qualtrics, Google Forms, or SurveyMonkey).
• Comfort with collaboration and project tracking tools like Microsoft Teams and SharePoint; familiarity with Jira or Confluence is a plus.
• Ability to create clear documentation (SOPs, process guides) using Word or similar tools; willingness to learn advanced documentation platforms.

Education

• Bachelor's or equivalent experience required, 0-2 years experience, Anticipated completion of an undergraduate or graduate degree program by start date (June 2026)
• Have a major in one of the following fields: business, management, computer science, healthcare management, finance/accounting, economics, public health, health sciences, leadership studies, marketing, human resources, communications, psychology, or sociology

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.