Description

Summary

Tidepools, our signature dining experience, is seeking a dynamic Assistant Manager to assist with daily operations and uphold the highest standards of service and hospitality. This role will assist with staffing, scheduling, training, and ensuring full compliance with all operational procedures and brand standards.

Salary range: $66,100 - $95,700

Responsibilities -

• Attends food and beverage daily meetings and department meetings, as scheduled.
• Conducts pre-shift briefings and regular communications meetings.
• Maintain and utilize other departmental and associate communications channels, e.g. notice boards, logbooks, handover reports, etc.
• Ensures team delivers the brand promise and provide exceptional guest service at all times.
• Ensures employees also provide excellent service to internal customers.
• Spends time in outlet observing employee-guest interaction. Provides feedback with positive reinforcement and uses coaching methods when improvement is needed.
• Manages all guest and internal guest feedback and inquiries in a courteous and efficient manner.
• Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships.
• Ensures all sales are properly recorded, following prescribed procedures for issuing, voiding or correcting outlet checks.
• Ensure smooth outlet operations, assisting and adjusting where and when necessary.
• Supervises bar operations, ensuring responsible alcohol service and cleanliness.
• Manages inventory, collaborate on food and drink promotions, and handle alcohol-related incidents when necessary.
• Ensures Grand Brand Standards are being implemented.
• Monitor food and beverage products served throughout the operation, provides feedback where appropriate.
• Monitors service and food and beverage standards in the outlet to maintain quality and service.
• Thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and up sell alternatives.
• Ensures outlet is kept clean and organized, both front and back of house.

• Maximizes the effectiveness of outlet associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• To support the implementation of The Grand Brand Standards, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
• Attends training and meetings as required.
• Must remain motivated, competitive and accountable.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Qualifications

• Strong communication, leadership, and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Knowledge of food safety standards and basic financial principles.
• Flexible availability, including holidays and weekends.