Description

Since 1913, Hooper has grown to become a well-respected electric power and mechanical contractor. With headquarters in Wisconsin and regional offices in the states of Colorado, Florida, and Ohio, Hooper provides a wide range of services to support commercial and residential clients. Hooper provides competitive compensation and many supportive benefits including Health, Dental, and Vision Insurance, Matching 401(k) plan, Paid Time Off (PTO), 9 paid holidays, Identity Theft Protection, Life Insurance, as well as Short-Term and Long-Term Disability coverage.

The Claims Administrator is responsible for processing and maintaining files and databases for claims related to workers' compensation, vehicular incidents, equipment, and property damage involving internal and third-party claimants. The position ensures timely, accurate processing of claims, supports compliance with regulatory and insurance requirements, and contributes to the department's overall mission. As a key administrative partner to safety leadership, this individual helps reinforce effective incident management, data accuracy, and collaboration across departments.

Principal Accountabilities:

• Manage workers' compensation, property, casualty, and motor vehicle claims from initial reporting through resolution, including recommending settlements and collaborating with supervisors, insurers, and legal counsel on complex cases.
• Stay up to date on insurance practices, legal decisions, claim guidelines, and policy updates through ongoing training and seminars.
• Collect and promptly review incident information from field crews, safety professionals, customers, medical practitioners, and witnesses to ensure complete and accurate claim documentation.
• Coordinate Transitional Duty Program activities by developing and communicating modified-duty plans in partnership with injured employees, medical professionals, and internal departments.
• Provide education and guidance to designated staff regarding claim management, liability, and related processes.
• Support incident reviews by ensuring documentation reflects hazardous-energy exposures, critical-control performance, and any SIF-potential indicators where applicable.
• Perform additional duties and responsibilities as assigned.

Knowledge, Skills and Abilities Required:

• Minimum of 3 years of claims processing experience within an insurance company, agency, or comparable setting.
• Experience with automated claims systems preferred.
• Bachelor's degree in business, insurance, legal studies, health sciences, or related field, or equivalent professional experience.
• Strong working knowledge of insurance coverages, medical terminology, and legal procedures related to liability and claims resolution.
• Proficiency with personal computers and related software applications.
• Strong organizational abilities, high attention to detail, and ability to efficiently prioritize multiple tasks.

Description of physical working environment:

• Primarily office-based, with occasional travel to field locations or corporate meetings.
• May require lifting of supply boxes or materials up to 30 lbs.

Hooper is an equal opportunity/affirmative action employer, considering candidates regardless of age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other status protected by applicable local, state, or federal law.

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