Description

Summary

The Opportunity:
We are seeking an enthusiastic Complex F&B Manager to join the team. In this role, you will collaborate closely with the broader Hotel San Jose and Austin Motel operations team. You will be part of a group that is passionate about celebrating creativity and delivering exceptional guest experiences.

The Complex Food & Beverage Manager oversees kitchen operations, all bars, event catering, and room service, while also directly managing key outlets including the San Jose Lounge, Rocky's, and the Austin Motel Pool. This role is responsible for leading and developing the F&B team, overseeing staffing and training, collaborating on menu and beverage offerings, maintaining the look, feel, and flow of each outlet, and ensuring exceptional service, quality, and consistency across all operations.

The person in this position must have strong communication skills, the ability to resolve conflicts, and a thorough understanding of Bunkhouse policies. Complex Food & Beverage Managers are expected to uphold and actively promote the company's culture, values, and reputation with all staff, guests, vendors, and partners.

Who We Are:

Bunkhouse has a reputation for building memorable experiences that offer more than just a good night's sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

We're Proud to Offer Exceptional Benefits, which Include:
• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:
• Oversee and run service by setting the example.
• Oversee and ensure quality of the beverage programs.
• Oversee and ensure quality of the kitchen and food program.
• Standardize and document staff training to ensure consistency in service and product
• Lead recruiting, developing, and training efforts for the F&B management team
• Create a positive work environment for all F&B employees, leading by example
• Uphold Bunkhouse customer service standards at all F&B outlets
• Personally handle resolving guest complaints regarding F&B operations
• Ensure staff has a complete understanding of their job requirements and enough training before holding them accountable for results
• Ensure regular performance evaluations are being conducted for all F&B staff
• Maintain awareness of documentation needed and retained in employee files
• Develop and maintain in-depth knowledge of the market to promote brand awareness, competitive analysis, and opportunities for demand generation
• Maintain a system of on-site inspections to ensure the interior and exterior of F&B outlets meet or exceed quality standards
• Provide effective direction to leaders regarding operational and procedural standards
• Assist hotel management teams in developing labor schedules to optimize labor and profitability of F&B outlets on property
• Develop and implement corrective action plans to address operational deficiencies and areas to improve efficiency
• Monitor periodic operational/financial performance metrics and provide in-depth analysis to the Hotel General Manager & Hotel Manager, review labor standards on a weekly basis to ensure controls are in place
• Ensure open lines of communication with staff, all departments, and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:
• 3-5 years of relevant experience in restaurant management (experience in kitchen and with BOH operations is a plus)
• Truly enjoy creating magic through guest experiences
• Experience training teams and upholding service standards
• Ability to manage short and long-term complex projects
• Ability to develop and manage P&L / track property budget
• Deep understanding of inventory management, scheduling, planning, logistics, and distribution functions
• Passion for empowering, inspiring, and motivating team members
• Ability to multi-task and adapt to changing priorities
• Experience with and mastery of industry-related enterprise technology - Aloha/ toast preferred
• Strong communication and interpersonal skills
• Microsoft Office and Intermediate / Advanced Microsoft Excel skills required

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Working Conditions/Environment

• The noise level in the work environment is usually moderate
• The person in this position may have to lift up to 25 pounds on a daily basis
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.