Description

As part of the Quality Control team, you will be a key part of the CIB business.

As KYC quality control Manager. You will be a key part of the CIB/CB businesses ensuring LATAM's team a comprehensive due diligence review is completed for new and existing clients in accordance with AML/KYC standards.

Core functional responsibilities and expectations include, but are not limited to, the following:

• Manage a group of professional that reviews client profiles, checking for consistency of the whole Lifecycle based on legal and commercial documents, to understand client's activity, structure, and associated risks.
• Lead and guide the team to understand AML policies and KYC internal procedures, to execute Due Diligence in accordance with local and global principles.
• Resolve issues by identifying underlying or hidden problems and patterns.
• Build knowledge of procedures, systems, products and services.
• Foster partnerships with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, including Global WKO teams.
• Identify and control risk to prevent fraudulent account behavior and potential fraud exposure.
• Prioritize daily workload to maximize teams' productivity utilizing time management and organizational skills.
• Follow all established policies, procedures and practices.
• Project a confident and professional presence to all the extended teams we work with.
• Oversight, control and deliver solutions to escalation of complex cases and management situations in a timely manner.

Additionally, you will be expected, over time, to get involved with other activities being run within the team or within the BACC corporate center. Also, we currently operate in the hybrid work model i.e. three days in the office and two days work from home. However, at some point of 2026 we will be return to the office full time (company directed).

Skills required:

• Excellent communication skills both written and verbal.
• Data driven mindset
• Proactive decision maker to achieve results.
• Highly organized, proactive and motivated with strong prioritization skills, innovation and problem-solving skills
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Sense of urgency/ability to work well under pressure and tight deadlines
• Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment, as well as handling multiple tasks and changing priorities on a daily basis.
• Understanding of automation and simplification of process, oriented to the use of new technologies
• Risk based approach
• Knowledge of tools such as Alteryx, Tableau, BI, UiPath, will be considered an asset.

Required Experience:

• College degree preferred, or equivalent work experience.
• Preferred minimum of eight to ten years of KYC operations or AML-Compliance experience, preferably related to banking or financial service industry.
• Proven experience of talent development. Leadership and management experience, minimum 3 to 5 years.
• Senior Reporting experience. Translating complex data into actionable insights to WKOR Global and Regional management.
• Fluent English is mandatory, both written and verbally.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.