Description

DESCRIPTION:

Duties: Troubleshoot, maintain, identify, escalate, and resolve application issues. Enable telemetry and alerts for complex enterprise applications for proactive monitoring. Develop tools and accelerators to reduce toil and process improvements. Ensure that production changes are made in light of best practices, lifecycle methodology, and overall risk. Partner with multiple teams for applications' performance or functional issues, troubleshooting, infrastructure service support, and change management. Collaborate with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt. Perform site reliability principles and practices every day and adopt site reliability across multiple applications. Lead a team of Site Reliability Engineers (SREs), overseeing the product portfolio focused on reliability, observability, production support, and application maintenance.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Information Technology, Computer Science, or related field of study plus 5 years of experience in the job offered or as Lead Site Reliability Engineer, Infrastructure Engineer, IT Project Manager, Test Lead, IT Consultant, or related occupation.

Skills Required: This position requires experience with the following: Troubleshooting application issues with distributed IT infrastructure; implementing end to end monitoring using AppDynamics and Dyna Trace; implementing automated solution using python scripts; analyzing Non Functional Requirements to identify targeted response time as Service Level Objectives (SLO); Log Analysis and Visualization using Splunk; Performance Testing using Performance Center, JMeter and Blazemeter; Performance Testing results analysis and reporting; defect tracking and analysis using Quality Center; Amazon Web Services (AWS) platform.

Job Location: 8181 Communications Pkwy, Plano, TX 75024.

Full-Time.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.