Description

Venor is proud to partner with Charm Diamond Centres, Canada’s largest independently owned jewelry company, in the search for a National Director, Human Resources.

For over 50 years, Charm Diamond Centres has built its reputation on exceptional service, quality, and lasting relationships with customers across Canada. Guided by its mission to “Win the Customer for Life,” the company continues to grow while maintaining a strong culture rooted in teamwork, integrity, and performance.

As Charm looks to the future, the organization is seeking a strategic and hands-on HR leader to help strengthen its people practices, support operational excellence, and continue building a high-performing national retail team.

The Opportunity
Reporting to the President, the National Director, Human Resources will lead Charm’s national HR function and play a critical role in shaping the company’s people strategy.

This leader will act as a trusted advisor to the executive team and regional leaders across Canada, ensuring HR programs and policies support the business while fostering a positive, high-performance culture. The role will oversee HR operations including employee relations, talent acquisition, leadership development, performance management, payroll, and compliance across a multi-province retail environment.

The successful candidate will bring both strategic perspective and operational discipline; developing scalable HR programs while supporting managers and teams in a fast-paced retail environment.

What You’ll Do
As National Director, Human Resources, you will:

• Provide strategic HR counsel to the President and executive leadership team.
• Lead and mentor the HR and payroll team, ensuring high-quality people services across the organization.
• Partner with regional and store leadership to support workforce planning, staffing strategies, and leadership development.
• Oversee employee relations matters including investigations, conflict resolution, and progressive discipline processes.
• Implement and enhance performance management practices that promote accountability, engagement, and development.
• Guide recruitment and onboarding strategies to attract and retain talented team members across Charm’s retail network.
• Develop training and leadership development initiatives in partnership with operational leaders.
• Oversee compensation, benefits, and payroll programs to ensure internal equity and market competitiveness.
• Ensure HR practices comply with employment standards, health and safety legislation, and regulatory requirements across multiple provinces.

Why Charm Diamond Centres
Charm Diamond Centres offers the opportunity to join a proudly Canadian company with a strong national brand and a culture built on service, collaboration, and excellence. This role provides the chance to shape the future of the organization’s people strategy while supporting teams across the country.

Requirements

What You Bring
The ideal candidate is a collaborative and pragmatic HR leader who thrives in a dynamic, service-oriented environment.

You bring:

• Progressive HR leadership experience, ideally within retail, multi-location, or customer-facing organizations.
• Strong business acumen and the ability to partner effectively with operational leaders.
• Experience leading employee relations, talent management, and leadership development initiatives.
• Knowledge of Canadian employment legislation across multiple jurisdictions.
• Proven ability to lead HR teams and build strong relationships across all levels of an organization.
• A leadership style defined by integrity, sound judgment, and a commitment to building positive workplace cultures.