Description

Shape the future of operational excellence by elevating our control environment. Bring your quality expertise to a collaborative team that values rigor, curiosity, and growth. Join us to make a measurable impact while advancing your career through clear pathways and broad exposure across the Consumer and Community Banking Controls.

Job Summary:
As a Quality Analyst within Consumer and Community Banking Controls, you will primarily support Home Lending Underwriting. You will execute controls testing against established criteria, synthesize findings, and recommend corrective actions that strengthen the control environment. You bring subject matter expertise to draw inferences and identify root causes. You partner with business units to clarify results and promote process improvements. You operate with an inclusive, professional, and collaborative mindset.

Job Responsibilities:

• Execute controls testing against defined criteria.
• Analyze results to identify root causes and risk implications.
• Document findings and recommended corrective actions.
• Present verbal and written summaries to stakeholders.
• Participate in business unit feedback sessions to clarify testing results.
• Provide actionable feedback on processes and improvement opportunities.
• Perform second-level reviews of conclusions when required.
• Handle rebuttals and escalations with composure and objectivity.
• Collaborate on new test creation and modifications as obligations evolve.
• Track remediation and verify effectiveness of corrective actions.

Required Qualifications, Capabilities, and Skills:

• Minimum three years of Home Lending underwriting experience, with a particular focus on loss mitigation.
• Minimum three years in auditing or operational quality assurance oversight.
• Bachelor's degree in business, finance, or related field, or equivalent experience.
• Strong analytical skills.
• Excellent written and oral communication.
• Organization and time management.
• Issue resolution and problem solving.
• Risk and control management.
• Detail orientation and accuracy.
• Knowledge of mortgage business processes and procedures.
• Knowledge of industry and regulatory standards and corporate policies.

Preferred Qualifications, Capabilities, and Skills:

• Loss Mitigation underwriting experience.
• Experience in auditing or operational quality assurance oversight
• Experience performing second-level reviews and managing escalations.
• Experience creating or modifying test scripts in response to changing obligations.
• Presentation delivery to senior stakeholders.
• Leadership in continuous improvement initiatives.
• Experience across multiple mortgage products and disciplines.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
\n
\n
\n
\n
\n Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.\n