Description

Systems Support Engineer
HLS 5111-585

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are looking for a highly motivated Systems Support Engineer to join our dynamic team supporting a federal client. This position will troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.

Responsibilities include, but are not limited to:

• Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Develop, implement, and improve processes, techniques, and disciplines to coordinate and carry out the activities and processes required to deliver and manage services.
• Implement processes to ensure ongoing management and control of the day-to-day activities and technology that is used to deliver and support services.

• Associate's degree and 5 years of experience in Information Technology or in a related area.
• Requires Project Management Professional (PMP) and Professional in Business Analysis (PMI-PBA) certifications.
• Knowledge of commonly used concepts, practices, and procedures within Information Technology Service Management.
• Experience performing a variety of complicated tasks.

Rockville, United States

Full-Time/Regular

Equal Opportunity Employer, including disability/protected veterans

PI279169346