Description

Front Office Application Support Analyst - Global Markets
625Eu PD

Paris, France

Initial 12 month engagement

5 days on site.

emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

We are seeking an experienced Front Office Application Support Analyst to join a high-performing Global Markets team supporting critical Intraday Risk and P&L platforms. This role sits at the heart of the trading environment, acting as the key support contact for Front Office users across Fixed Income, Currencies and Commodities with future expansion into Equities.

This is an excellent opportunity to work closely with traders, technology teams, and business stakeholders in a fast-paced global investment banking environment, driving platform stability, operational excellence, and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact for Front Office users across FICC for all intraday risk-related issues.
• Troubleshoot complex end-to-end trade processing and market data flows.
• Take ownership of onboarding new business lines, workflows, and support processes.
• Build strong relationships with traders, application development teams, and infrastructure partners.
• Proactively identify operational risks, recurring issues, and system bottlenecks.
• Drive automation and develop tools to improve efficiency, stability, and monitoring capabilities.
• Manage incidents and problems through their full lifecycle, ensuring timely resolution and root cause analysis.
• Oversee event management processes, including monitoring, alerting, and escalation management.
• Define and implement monitoring enhancements and operational best practices.
• Support capacity, performance, resiliency, and platform stability initiatives.

Required Skills & Experience

• Proven experience providing direct application support to Front Office trading desks.
• Strong understanding of Fixed Income products and trading workflows.
• Knowledge of market data feeds and market data flow architecture.
• Experience with monitoring and observability tools such as Dynatrace and Splunk.
• Strong Unix/Linux administration and troubleshooting skills.
• Solid SQL knowledge and database querying experience.
• Working knowledge of Python for automation and operational tooling.
• Understanding of ITIL-based support processes and best practices.
• Exposure to Grid Computing environments.

Desirable Skills

• Experience with advanced incident and event management platforms.
• Ability to create and maintain technical documentation and operational procedures.
• Knowledge of additional programming or scripting languages.

Our People

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career.

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle.

We pride ourselves on;

• Providing our people with a supportive culture, rooted in our values and driven by our purpose.
• Promoting a culture of inclusion, collaboration, well-being, and learning and development.
• Providing increased agility and flexibility within our hybrid working model
• Investing in employees' growth through ongoing training and development
• Autonomy to take ownership of projects, making decisions and demonstrating individual expertise
• Providing an transparent performance and career management experience.

Our consultants are integral to delivering successful consulting engagements, addressing our clients' most pressing business challenges, and build lasting value in disciplines such as:

• Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction
• Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs
• Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation

Interested?

At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.

If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.

"emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin"