Description

Role Purpose

You're the person the clinic can rely on when it's busy, not because of seniority, but because of how you show up. Calm when the pace picks up. Consistent when things get hard. The kind of person colleagues quietly lean on, and members remember.

As a Medical Operator (Medical Assistant) at Neko Health, you'll be the welcoming face of our clinic and a key contributor to our preventive care model. You'll guide members through their visit, perform high-quality clinical assessments, and ensure every interaction reflects genuine care, not just an efficient process.

What You'll Deliver in the First 6–12 Months

• Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member-first mindset.
• Perform accurate, high-quality clinical assessments: vital signs, grip strength, eye pressure, EKGs, and phlebotomy, following established standards and protocols.
• Maintain exam rooms and uphold infection-control standards to ensure a safe, clean, and efficient clinical environment.
• Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.
• Work closely with fellow medical operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.

What We're Hiring For

• Genuine Warmth – You take the member experience personally. People leave your care feeling seen, not processed, and you notice the difference. The warmth is visible before you've said anything. Members feel it in the way you explain something, the way you check in, the way you say goodbye. If you've cared for people who need extra time, reassurance, or gentler handling, that experience translates directly here.
• Reliability Under Pressure – You're calm and consistent when the pace picks up. You manage multiple members and competing tasks without losing quality or warmth. When things break down, you're matter-of-fact, not dramatic, not dismissive. Steady.
• Natural Team Anchor – You're the kind of person others naturally lean on, and you take pride in being that person. You notice what colleagues miss. You don't wait to be asked: you step in, share what you know, and hold the standard. Not because it's in your job description, but because that's how you work.
• Comfort in Ambiguity – You thrive in a fast-paced, evolving environment and you're comfortable navigating change and emerging evidence. You balance sound clinical judgment with curiosity and openness to new approaches, rather than relying only on established guidelines or traditional models of care.
• Fluent With the Tools – Our technology is what makes the visit possible, and you're comfortable with it. You pick up new systems quickly, including AI-assisted workflows, and stay composed when something doesn't work the way it should, keeping the member in front of you at ease while you sort it out. When a tool isn't serving the experience, you say so. That's how we make it better for the next member.

Minimum Requirement

• 3+ years of clinical experience in a patient-facing role
• Strong, hands-on skills in phlebotomy, EKGs, and vital signs
• Customer service or hospitality experience, in healthcare or another service setting
• Current national certification: CMA, CCMA, RMA, NCMA, NRCMA, or CPT, or an active LPN license
• Current BLS and First Aid certification from the American Heart Association (AHA)

Preferred

• National Phlebotomy Certification (CPT)
• Experience in a longevity, concierge, executive-health, or preventive care setting
• Experience in a high-volume outpatient, urgent care, or academic health system setting
• Experience in a hybrid role that combines front-desk and clinical duties, such as check-in and phlebotomy
• Experience running clinical stations independently
• Experience training or mentoring others

Compensation & Benefits:

• Paid Time Off & Holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program
• Complimentary full Neko scan for you and eligible family members

Requirements

• 3+ years of clinical experience in a patient-facing role
• Strong, hands-on skills in phlebotomy, EKGs, and vital signs
• Customer service or hospitality experience, in healthcare or another service setting
• Current national certification: CMA, CCMA, RMA, NCMA, NRCMA, or CPT, or an active LPN license
• Current BLS and First Aid certification from the American Heart Association (AHA)