Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Position Summary
The Industrial and Systems Engineer acts as an internal consultant, using advanced engineering principles to optimize patient care delivery. You are responsible for contributing to the achievement of LRH strategic priorities through the support of performance improvement activities across the entire health system. You will lead cross-functional teams to eliminate waste, improve patient safety, and increase throughput across inpatient and outpatient settings. This role is data-driven, requiring the ability to translate complex clinical workflows into actionable improvements.
Position Responsibilities
People At The Heart Of All We Do
Fosters an inclusive and engaged environment through teamwork and collaboration.
Ensures patients and families have the best possible experiences across the continuum of care.
Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
Behaves in a mindful manner focused on self, patient, visitor, and team safety.
Demonstrates accountability and commitment to quality work.
Participates actively in process improvement and adoption of standard work.
Stewardship
Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
Knows and adheres to organizational and department policies and procedures.
Standard Work: Industrial and Systems Engineer
Utilize industrial and systems engineering skills to identify opportunities and lead performance improvement projects
Conduct operational assessments including staffing analyses, root-cause analyses, process flow mapping, value stream mapping, and other assessments, as necessary
Provide advanced data analysis to develop and monitor Key Performance Indicators (KPIs) such as "Door-to-Doc" times, Length of Stay (LOS), and Outpatient Scheduling Access
Facilitate large multidisciplinary project teams and work groups through Rapid Improvement Events “Kaizen”
Develop measurement and sustainment tools in order to maintain the gains
Support the development of a system-wide Lean and process improvement culture and coach front-line staff and leaders on Lean Six Sigma principles
Assist in the development of Standard Work and Standard Operating Procedures
Performs other related duties as assigned
Competencies & Skills
Essential:
Background in the following Industrial and Systems Engineering principles: Workflow analysis, simulations, statistical quality control, benchmarking, cost analysis, business process improvement, and project management
Owns strong communication, organizational-planning, and change management skills with the ability to communicate technical findings to non-technical stakeholders
Proven ability to work under pressure and meet internal / external deadlines
Proficiency in various software applications including word processing, presentations, database, spreadsheets, and Minitab or other statistical analysis software
Comfortable working in a clinical environment, including rounding in patient care areas to conduct "Gemba walks" (direct observation of work)
Qualifications & Experience
Essential:
Bachelor Degree
Nonessential:
Master Degree
Essential:
BS in Industrial Engineering, Systems Engineering, or another related quantitative field
Nonessential:
MS in Industrial or Systems Engineering, Operations Research, Healthcare Administration, Business Administration
Essential:
Certified Six Sigma Black Belt
Nonessential:
Project Manangement Professional
Other information:
Essential Experience:
3-7 years of experience in process improvement, preferably in a clinical or highly regulated environment.
