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New Haven, Connecticut, United States
24 days ago


Sr. Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops staff members on more sophisticated instrumentation and complex workflows.


Primary Responsibilities

  • Completes and successfully pass assigned training tasks on assigned products and responsibilities

  • Deep knowledge of Sciex and OEM products

  • Experienced and proficient in performing high quality installation, repair and maintenance on mass spectrometers and HPLC instrumentation with a solid understanding of Sciex or competitive products including applications and software workflows

  • Performs qualifications services and customer training.

  • Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region

  • Completes administration duties (logging service activities, expense reporting, inventory, etc.)

  • Assist District/Process Manager with leading technical discussions for regional critical issues

  • Assists the District Manager with special projects, identifying resources and training needs, and filling in for the DM as needed.

    Education and/or Work Experience Requirements:

    • Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)

    • Prior experience using and/or servicing mass spectrometry or related scientific instruments is beneficial but not required

    • 5+ years experience as a field service engineer

    Additional Requirements:

    • Experienced in troubleshooting and follow problem-solving procedures

    • Excellent verbal and written communication and interpersonal skills

    • Proficient knowledge of electrical and electro-mechanical technology and all required safety protocols

    • Ability and willingness to lift up to 50 lbs

    • Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist

    • Exposed to seasonal weather based on geographic region

    • Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required

    • Maintain a valid Driver's License

    • Meet Vendor Credentialing requirements

    • Participate in Problem Solving Processes & Kaizens

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

    Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    The EEO posters are available here.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

Job Information

  • Job ID: 59065739
  • Location:
    New Haven, Connecticut, United States
  • Position Title: Sr. Field Service Engineer
  • Company Name: SCIEX
  • Job Function: Field Service
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: 1
  • Min Experience: 5-7 Years
  • Required Travel: 10-25%

Please refer to the company's website or job descriptions to learn more about them.

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