Description

Chief Administrative Office Strategic Initiatives (CSI) is an internal strategy organization that supports a range of strategic efforts within JPMorgan Chase & Co. The group is comprised of multiple teams that collectively run a portfolio of projects and programs spanning process improvement, change management, data analytics, and innovation across all lines of business.

This role sits within the Intelligent Solutions - Product Strategy team, which directly supports Lines of Business (LOB) and Corporate groups in introducing and scaling innovative technologies and tools to organizations. The team partners with business and operations executives, technology and training groups, and external vendors to identify and pilot new technologies. In addition, the team develops resources to market tool benefits and train employees and defines / tracks key metrics to measure tool utilization and impact across the firm.

Intelligent Solutions - Product Strategy covers a broad catalogue of technologies and tools - including "everyday" innovation and more advanced process improvement technologies (including Robotic Process/Desktop Automation, Data Transformation, Low-code workflows, Process Mining). The team is continuously evolving this catalogue to focus on the greatest impact areas for business leaders and employees, as well as to stay in-line with key industry trends.

The team is looking for a Strategy Associate who can support the end-to-end planning, execution and change management efforts across multiple LOBs and innovation topics. Project examples include the management of Proof-of-Concept efforts with new vendors, raising awareness and growing adoption of tools in the Firm, developing a training strategy, partnering with stakeholders to ensure a robust controls environment and showcasing tool benefits, resources, and successes to senior leaders, managers, individual employees, and large organizations.

Responsibilities include:

• Develop executive presentations/communications to capture business-specific and firmwide progress and share with program and LOB Sponsors
• Organize firmwide forums to discuss common challenges and share best practices
• Coordinate pilots/proofs of concept of new capabilities/tools across multiple Lines of Business (LOBs) and Functions
• Liaise with various LOBs and centers of excellence across the Firm to track progress, including impact/benefits
• Develop, publish, and maintain Firm-wide educational materials (e.g., successful use cases, best practices, demos, relevant trainings from platform vendors)
• Collaborate with key stakeholders (e.g., operations leaders, technology, control management) on topics such as vendor strategy, governance & controls development, and training
• Build an in-depth understanding of technologies (e.g., Robotics, Process Modeling/Discovery) and specific tools (e.g., UiPath, Signavio), and potential applications across Operations/Functions

An ideal candidate will demonstrate:

• Experience - 2-4+ years of experience in relevant industry (Financial Services, Management Consulting or Technology) and role (Innovation, Transformation, Change Management, or Process Improvement)
• Interpersonal skills - Ability to partner with team members, partners and stakeholders to support in-flight initiatives and priorities
• Execution skills - A bility to quickly distill broad-ranging information into a discrete set of opportunities and activities; exceptional organizational/ project management skills
• Communication skills - Executive-level communication skills (written and verbal) with ability to directly engage senior leaders
• Technical skills - Technical acumen with the interest and ability to learn new technologies; proficiency in Microsoft Suite required; familiarity with Intelligent Automation / additional productivity and collaboration tools a benefit

Interests - Strong passion for technology and transformation-based initiatives; clear entrepreneurial spirit with ability to bri

About the Team

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans