Description

Shape how Home Lending work gets done-at scale. In this role, you'll turn complex, cross-functional workflows into clear process models that unlock operational excellence, strengthen risk and control outcomes, and accelerate automation and intelligent solutions. You'll collaborate with business and technology partners to identify bottlenecks, design improved future-state journeys, and enable data transformation and generative AI-driven improvements. If you like connecting strategy to execution and making change real, this is an opportunity to create meaningful impact.

Job summary

As a/an Process Improvement Associate I - 601 in OEO (Home Lending), you'll create clear, accurate Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN) process models that document as-is and to-be workflows and support analysis, improvement, and automation at scale. You'll work with us and with business and technology stakeholders to capture steps, roles, systems, inputs/outputs, controls, and pain points that enable operational excellence and regulatory compliance. You'll also mentor junior modelers by providing reviews and coaching, helping the team deliver consistent, governed models and actionable requirements.

Job responsibilities

• Create BPMN- or DMN-compliant diagrams, including events, tasks, gateways, subprocesses, swimlanes, message flows, and data objects
• Define process hierarchies, value streams, and capability maps aligned to business architecture and strategic outcomes
• Lead discovery workshops and stakeholder interviews with subject matter experts and executives and synthesize inputs into accurate, governed models and narratives
• Partner with business stakeholders, product owners, and developers to align models with change initiatives
• Document risks, controls, service levels, key performance indicators, handoffs, systems, and data objects with traceability to policies and regulatory requirements
• Translate process models into actionable epics, user stories, and acceptance criteria for change, automation, and technology delivery
• Establish modeling standards, style guides, naming conventions, and metadata taxonomy and manage model repositories
• Conduct model walkthroughs, conformance checks, and reviews, drive sign-offs, and remediate findings quickly
• Use process mining and analytics to validate current-state flows, quantify bottlenecks, and prioritize improvements using data
• Identify optimization opportunities and build business cases that articulate impact and feasibility and Mentor and coach junior modelers/analysts through peer reviews and knowledge-sharing sessions

Required qualifications, capabilities, and skills

• College-level education
• At least 2 years of applied experience in process modeling using applicable tools
• Ability to create BPMN and DMN process models that document both current-state and future-state workflows
• Experience leading process discovery workshops and stakeholder interviews and producing clear process narratives
• Ability to translate process models into epics, user stories, and acceptance criteria for delivery teams
• Strong knowledge of Home Lending processes
• Demonstrated knowledge of delivering or supporting process innovation initiatives (for example, workflow improvement, automation, data transformation, or generative AI-enabled improvements)
• Strong analytical and logical reasoning skills with demonstrated problem-solving ability
• Excellent written and oral communication skills, including the ability to communicate complex concepts clearly and succinctly
• Ability to deliver high-quality results under tight deadlines
• Proficiency in Microsoft Office applications

Preferred qualifications, capabilities and skills

• Adaptability to adjust quickly to new situations and navigate changing priorities
• Growth mindset with a demonstrated willingness to learn from experience and apply that learning
• Presentation skills to create content for multiple audiences and present effectively in person or virtually to senior stakeholders

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.\n