Description

Job Description

As the Executive Director Head of Business Management and Chief of Staff for the Risk Modeling team within the Consumer & Community Bank (CCB), you will lead and deliver critical initiatives for the Head of CCB Risk Modeling and the leadership team. In this key leadership role, you will partner directly with senior executives, directly manage a team of business managers, execute and program-manage strategic initiatives, and promote operational excellence across the organization. As a trusted thought partner and Chief of Staff to the Head of CCB Risk Modeling, you will support key decisions and collaborate with leaders and stakeholders across CCB Risk and partner teams to drive outcomes and enable the success of the Consumer and Community Banking Risk Modeling team. Outstanding problem-solving, an understanding of technology and modeling concepts, and relationship-building skills are essential to effectively support and collaborate with various teams. This role reports directly to the Head of CCB Risk Modeling.

Job Responsibilities

• Oversee day-to-day operational and administrative activities as Chief of Staff, and optimize existing team processes
• Compile business reviews, monthly updates, and respond to ad-hoc requests for senior members of the Consumer and Community Banking Risk Modeling organization
• Support planning of agendas for weekly leadership team meetings, prepare summaries for leadership, and coordinate offsite engagements
• Collect, organize, and maintain internal resources and documentation across collaboration sites (e.g., Teams, shared drives, and other collaboration spaces)
• Track and manage follow-up items to ensure appropriate sequencing, ownership, and timely completion
• Partner with HR, Strategy, Controls/Governance, and Communications to own and execute strategic initiatives
• Facilitate collaboration across business managers to execute strategic initiatives and monitor outcomes
• Communicate and influence effectively with colleagues at all levels, including senior leaders
• Handle confidential information with discretion and professionalism

Required Qualifications, Capabilities, and Skills

• 5+ years of relevant experience in business management, program management, analytics, management consulting, strategy, COO, or similar functions
• 2+ Prior people-management experience
• Advanced proficiency in Excel and PowerPoint, with experience creating executive-level presentations and messaging
• Strong project/program management skills, with demonstrated ability to execute a strategic agenda and manage multiple projects and competing priorities
• Proven ability to partner and collaborate with business and functional stakeholders across the organization to drive execution and influence prioritization and delivery of objectives
• Strategic mindset, with comfort working independently and taking initiative
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving skills
• Experience setting and meeting goals, tracking progress, identifying enhancement opportunities, and presenting updates
• Ability to respond quickly and effectively to rapidly changing business needs and urgent requests
• Strong organizational, time-management, and follow-through skills, with flexibility and the ability to prioritize and multitask

Preferred Qualifications, Capabilities, and Skills

• Knowledge of internally available LLM tools
• Understanding of, or experience supporting, engineering and/or modeling functions
• Familiarity with relevant technologies (e.g., Snowflake, Databricks)
• Experience working within financial risk and/or technology organizations

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.\n