Description

\u003cp\u003eAXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.\u003c/p\u003e\n\u003cp\u003eWe're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. \u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe Role\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAXS is seeking a highly collaborative Manager, Human Resources to support our Contact Center and corporate offices. Based in Frisco, TX, you will serve as a strategic partner to the Vice President of the Contact Center and leaders across corporate business units in our Frisco and Scottsdale offices. This role has a strong focus on employee relations, Contact Center recruiting and onboarding, compensation, payroll and HRIS data, workforce analytics, benefits, compliance, and employee engagement.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will You Do?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eProvide day-to-day human resources support to employees and managers, including employee relations, leadership support, employee experience, inclusive culture, and policy administration.\u003c/li\u003e\n\u003cli\u003eServe as the primary HR partner to the Vice President of the Contact Center and leaders across corporate business units in the Frisco and Scottsdale offices.\u003c/li\u003e\n\u003cli\u003eLead interviewing and hiring for Contact Center employees, including partnering with Talent Acquisition and external staffing agencies as appropriate.\u003c/li\u003e\n\u003cli\u003eCoordinate onboarding for all new hires in Frisco and Scottsdale in collaboration with the U.S. HR team.\u003c/li\u003e\n\u003cli\u003ePartner with managers and the HR and Compensation teams to maintain job descriptions, review market compensation and internal equity, and establish salary ranges by title and location.\u003c/li\u003e\n\u003cli\u003eConduct and document employee relations investigations, recommend appropriate resolutions, and maintain confidentiality.\u003c/li\u003e\n\u003cli\u003eMaintain relevant communication channels and trackers, and coordinate new-hire and termination updates with Talent Acquisition and other partners.\u003c/li\u003e\n\u003cli\u003eMaintain accurate employee information in HRIS, payroll, and related systems; research errors, resolve integration issues, complete data uploads, and support two payroll cycles.\u003c/li\u003e\n\u003cli\u003eConduct exit interviews, monitor the employee experience, analyze engagement and workforce data, and help leaders execute action plans that improve engagement and retention.\u003c/li\u003e\n\u003cli\u003ePartner with the HR and Benefits teams on program implementation, leave administration, open enrollment, and resolution of employee questions.\u003c/li\u003e\n\u003cli\u003eEnsure compliance with applicable federal, Texas, Arizona, and local employment laws, regulations, and company policies.\u003c/li\u003e\n\u003cli\u003eCoordinate with Human Resources, Finance, IT, Payroll, and Operations on change management, communications, training, and implementation plans for HR and payroll processes and systems.\u003c/li\u003e\n\u003cli\u003ePull and analyze workforce metrics to identify trends, inform recommendations, and keep leadership apprised of areas that may require action.\u003c/li\u003e\n\u003cli\u003eTravel periodically between the Frisco and Scottsdale offices as business needs require.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will You Bring?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e5+ years of progressive human resources generalist experience, including employee relations, compensation, benefits, culture, performance management, and onboarding.\u003c/li\u003e\n\u003cli\u003ePrevious experience supporting a Contact Center environment is required.\u003c/li\u003e\n\u003cli\u003eExperience with HRIS and payroll systems, employee data, reporting, and data integrity.\u003c/li\u003e\n\u003cli\u003eKnowledge of applicable federal, Texas, Arizona, and local employment and leave laws, including FMLA, ADA, FLSA, EEOC requirements, and Title VII.\u003c/li\u003e\n\u003cli\u003eExperience advising and influencing leaders at all levels of an organization.\u003c/li\u003e\n\u003cli\u003eStrong business acumen and analytical skills, including the ability to translate workforce data into practical recommendations.\u003c/li\u003e\n\u003cli\u003eExcellent employee relations, investigation, conflict-resolution, documentation, written communication, and verbal communication skills.\u003c/li\u003e\n\u003cli\u003eAbility to handle sensitive and confidential information with sound judgment and professionalism.\u003c/li\u003e\n\u003cli\u003eAbility to work independently with minimal supervision and collaboratively across teams.\u003c/li\u003e\n\u003cli\u003eStrong project-management, organizational, multitasking, and time-management skills, with a proven ability to meet deadlines.\u003c/li\u003e\n\u003cli\u003eAbility to work with urgency, adapt to change, and maintain composure under pressure.\u003c/li\u003e\n\u003cli\u003eBachelor's degree in Human Resources, Business Administration, or a related field preferred; PHR, SPHR, SHRM-CP, or SHRM-SCP certification is also preferred.\u003c/li\u003e\n\u003cli\u003eExperience in a technology, entertainment, ticketing, or similarly fast-paced organization is a plus.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan class="TextRun SCXW129143701 BCX0" lang="EN-US" data-contrast="auto"\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003eAt AXS, we are dedicated to building a diverse,\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003einclusive\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;and authentic workplace, so if\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003eyou're\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;excited about this role but\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003ecan't\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;"check every box\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e"\u0026nbsp;in\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP SCXW129143701 BCX0" data-ccp-props="{\u0026quot;134233117\u0026quot;:false,\u0026quot;134233118\u0026quot;:false,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559738\u0026quot;:0,\u0026quot;335559739\u0026quot;:200,\u0026quot;335559740\u0026quot;:276}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePay Scale: $85,000-$95,000\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus:\u0026nbsp;\u003c/strong\u003eThis position is eligible for a bonus under the current bonus plan requirements.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits: Full-time: \u003c/strong\u003eWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source="MessageBody"\u003e*Employer does not offer work visa sponsorship for this position.\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's in it for You?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExtraordinary People\u003c/strong\u003e - we're not kidding!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMeaningful Mission\u003c/strong\u003e- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDevelopment and Learning\u003c/strong\u003e - Opportunities for learning and leveling up through training and education reimbursement.\u003c/li\u003e\n\u003cli\u003e\u003cstrong data-olk-copy-source="MessageBody"\u003eCommunity \u0026amp; Belonging\u0026nbsp;\u003c/strong\u003e-\u003cstrong data-olk-copy-source="MessageBody"\u003e \u003c/strong\u003eA range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMore about AXS\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003e\u003ca id="OWAf64366e4-af05-0b21-ad7a-bde3f3ffa339" class="OWAAutoLink" href="https://solutions.axs.com/" data-olk-copy-source="MailCompose"\u003eAXS\u003c/a\u003e\u003c/u\u003e,\u0026nbsp;a subsidiary of \u003cu\u003e\u003ca id="OWAcddfd1b0-99b0-13fb-97ee-6e3381533974" class="OWAAutoLink" href="https://www.aegworldwide.com/"\u003eAEG\u003c/a\u003e\u003c/u\u003e, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California,\u0026nbsp;AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.\u0026nbsp;\u003c/p\u003e\n\u003cdiv\u003eTo learn more about our culture and values, visit: \u003cu\u003e\u003ca id="OWA8feefa20-0284-d217-ba58-2946e9e1346e" class="OWAAutoLink" href="https://solutions.axs.com/careers/"\u003ehttps://solutions.axs.com/careers/\u003c/a\u003e\u003c/u\u003e\u003c/div\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMore about AEG\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u003cbr\u003e\u003cbr\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u003c/p\u003e\n\u003cp\u003eWe are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box"\u0026nbsp;in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\u003c/p\u003e\n\u003cp\u003eWe're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.\u0026nbsp; AEG may require an employee to perform duties outside their normal description.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source="MessageBody"\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of\u0026nbsp;race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/span\u003e\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source="MessageBody"\u003e#LI-Onsite\u003c/span\u003e\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e