Description

• Monitor network performance, availability, and alerts using NMS tools.
• Troubleshoot and resolve L1/L2 network incidents related to routers, switches, firewalls, and load balancers.
• Perform root cause analysis (RCA) for recurring network issues.
• Maintain documentation for incidents, changes, configurations, and standard operating procedures.

• Perform configuration, upgrades, and maintenance of:
  • Routers (Cisco, Juniper, etc.)
  • Switches (Layer 2 & Layer 3)
  • Firewalls (Palo Alto, Fortinet, Cisco ASA, Check Point, etc.)
  • Load Balancers (F5, Citrix ADC, etc.)

• Execute port activations (port turn-ups) and end-to-end connectivity tests.
• Create, modify, and validate firewall rules while following security policies.
• Participate in network deployments, migrations, and capacity expansion activities.
• Assist in implementing load-balancing policies and traffic routing rules.

• Work with cross-functional teams to support application rollouts and infra changes.
• Ensure all changes follow ITIL processes (Change, Incident, Problem).
• Maintain network security and compliance through periodic audits and patching.
• Participate in on-call rotation or 24/7 support shifts (as applicable).

• Strong understanding of networking protocols: TCP/IP, VLANs, STP, BGP, OSPF, HSRP/VRRP, NAT/PAT, etc.
• Hands-on experience with enterprise-grade network hardware.
• Experience with firewall management and rule deployment.
• Familiarity with load balancer concepts: VIPs, pools, health monitors, SSL offloading.
• Good knowledge of troubleshooting tools (Wireshark, traceroute, ping, netstat).
• Ability to read network diagrams and understand architecture flows.