Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Outlets Director of Food & Beverage: Hired candidate will receive a $5,000 sign on bonus, after 90 days of consistent employment.

Hyatt Regency Atlanta is seeking an experienced and dynamic Outlets Director, Food & Beverage to oversee daily operations across the hotel's food & beverage venues, including:
• Sway - Three-meal signature restaurant
• Polaris - Iconic rooftop restaurant and lounge
• Twenty-Two Storys - Lobby bar and social lounge
• Market - Grab-and-go coffee shop and marketplace

This leadership role is responsible for delivering exceptional guest experiences, driving operational excellence, leading and developing teams, and achieving financial goals across diverse dining concepts. The ideal candidate is passionate about hospitality, thrives in a fast-paced luxury environment, and demonstrates strong leadership, communication, and organizational skills.

Key Responsibilities:

Operations Leadership
• Oversee day-to-day operations for all assigned outlets, ensuring seamless service execution and adherence to Hyatt brand standards.
• Maintain exceptional levels of organization, food quality, beverage presentation, service consistency, and cleanliness.
• Ensure all outlets operate efficiently while maximizing guest satisfaction and profitability.
• Monitor guest feedback, online reviews, and service recovery opportunities to enhance the guest experience.
• Partner with culinary and other relevant departments and teams to ensure operational excellence.

Team Leadership & Development
• Train, coach, and mentor outlet assistant managers and hourly colleagues.
• Foster a positive, inclusive, and engaging work environment aligned with Hyatt's culture and values.
• Conduct performance coaching/feedback, disciplinary actions, and ongoing development conversations.
• Lead daily pre-shift meetings and communicate operational priorities effectively.
• Ensure compliance with labor standards, scheduling efficiency, and payroll management.

Guest Experience
• Build strong relationships with guests and create memorable dining experiences.
• Actively engage with guests throughout service periods in all venues.
• Handle guest concerns promptly and professionally with a focus on service recovery.
• Promote Hyatt's service philosophy.

Financial & Administrative Responsibilities
• Payroll Administration Accountability.
• Assist in achieving budgeted revenue, labor, and profitability targets.
• Monitor inventory controls, purchasing procedures, and waste reduction initiatives.
• Support beverage and menu initiatives in collaboration with culinary.
• Ensure accurate cash handling and POS compliance.

Safety & Compliance
• Maintain compliance with all federal, state, and local health and safety regulations.
• Ensure adherence to alcohol service policies and food safety standards.
• Promote workplace safety and maintain proper incident reporting procedures..

What you can expect from Hyatt:

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including : medical health care (after 30 days), free colleague meals during shifts, paid holidays, vacation and sick leave, paid Family Bonding time, discounted and complimentary rooms at Hyatt's across the globe and much more!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Qualifications

Required:

• Minimum 3-5 years of progressive restaurant or food & beverage management experience.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Knowledge of food, wine, spirits, and luxury service standards.
• Strong organizational skills with the ability to prioritize multiple responsibilities.
• Proficiency with POS systems and Microsoft Office applications.

Preferred:

• Experience managing multiple outlets or high-volume operations preferred.
• Fine dining experience is a plus.
• ServSafe and alcohol awareness certifications preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to work in a fast-paced hospitality environment.