Description

Job Description
We are looking for a PMO/Quality Management Lead to improve the overall quality and strengthen governance of a large-scale IT outsourcing project. The role involves overseeing the project, supporting decision-making, managing risks, and driving quality improvement.

Job Responsibilities:

• Conduct analysis based on KPIs and operational performance data to organize and provide information necessary for decision-making.
• Gain a comprehensive understanding of the entire service and provide information for decision-making regarding project priorities and resource allocation.
• Manage the backlog and control the execution status of improvement themes, PoCs, and derivative projects.
• Design governance models for service management and promote continuous improvement.
• Analyse issues and risks, prioritise them, and propose improvements based on return on investment.
• Create management reports integrating quality, cost, risk, and improvement status.
• Manage and visualise the progress, issues, and risks of cross-cutting projects and derivative projects.
• Manage quality indicators (KPIs/KGIs), conduct quality reviews, and follow up on improvement plans.
• Conduct regular meetings, manage Decision Logs and Action Logs, and improve communication.
• Support the standardisation of knowledge management and document operations.

Requirements

The requirements we are looking for:

• Project management experience as a PM or PMO.
• Experience in issue management, risk management, regular operations, and creating management reports.
• Experience coordinating with multiple stakeholders, including customers, internal stakeholders, and vendors.
• Ability to identify issues proactively and drive projects through to completion while involving stakeholders.
• Japanese: Fluent, with the ability to communicate complex business issues accurately and smoothly both orally and in writing.
• English: Conversational and basic reading and writing level, with the ability to hold everyday conversations, read and write simple texts, and understand and respond to basic business communications.

Preferred Qualifications:

• Knowledge or practical experience with ITSM/ITIL.
• PMO experience in large-scale outsourcing projects.
• Experience in quality control, including QA, reviews, and standardisation promotion.
• Experience in KPI/KGI design and improvement activities in operational services.
• Experience in infrastructure operations, cloud operations, and application operations projects.