Description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

The PBX Operator plays a vital role in Ochsner Health's communication network by answering and routing all incoming calls on the main telephone line. This position ensures that patients, family members, physicians, visitors, and staff receive prompt, courteous, and accurate assistance. The PBX Operator provides information, directions, and general support while upholding Ochsner's standards for professionalism, service excellence, and patient experience.Key Responsibilities

• Answer all incoming calls to Ochsner Health's main telephone line in a timely, courteous, and professional manner.
• Assess caller needs and efficiently route calls to the appropriate departments, clinics, or individuals.
• Provide clear and accurate information regarding hospital locations, visiting policies, departmental hours, and general inquiries.
• Assist patients, families, visitors, physicians, and employees with directions and facility navigation.
• Maintain knowledge of organizational structure, key contacts, and frequently requested resources.
• Utilize PBX and communication software to handle call transfers, paging, and messaging functions.
• Follow established scripts, protocols, and service standards to support patient experience initiatives.
• Respond appropriately to emergency codes, alarms, and critical communications, following established procedures.
• Document call trends or issues and report equipment or system malfunctions to the supervisor.
• Protect patient confidentiality and comply with HIPAA and all Ochsner Health policies.

Qualifications
Required:

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to speak clearly, remain calm, and provide helpful service in a fast-paced environment.
• Basic computer literacy and the ability to learn PBX and paging systems.

Preferred:

• Prior experience as a PBX operator, call center representative, or receptionist.
• Experience in a healthcare or hospital setting.

Key Competencies

• Customer Service Excellence: Delivers courteous, helpful, and respectful service to all callers.
• Professional Communication: Speaks clearly and uses appropriate tone, empathy, and professionalism.
• Attention to Detail: Ensures accurate routing, information delivery, and documentation.
• Multitasking: Manages high call volumes while maintaining quality and efficiency.
• Calm Under Pressure: Handles emergencies, rapid call flow, or stressful interactions with composure.
• Teamwork: Collaborates with clinical and administrative staff to support patient care operations.

Working Conditions

• Seated workstation environment with frequent telephone interaction.
• Rotated weekend and holiday shifts/
• Staffing and shift adjustments depending on organizational needs.
• Expected to maintain confidentiality and adhere to all Ochsner Health System guidelines, compliance, policies and procedures.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.