Description
EnergyUnited is seeking a bold, forward-thinking executive to serve as our next Vice President of Energy Services and Corporate Communications. This is a high-impact leadership role at the center of how we serve our members, shape our brand, and strengthen our communities.
As a member of the Executive Leadership Team, you will lead the strategy and execution of Member Support, Corporate Communications, and Economic Development—three critical areas that directly influence member experience, public trust, and long-term growth. You will also serve as an ex-officio member of the EnergyUnited Foundation Board, helping guide meaningful community investment and corporate social responsibility efforts.
This is a role for a leader who thrives at the intersection of service, strategy, and storytelling—and who is ready to shape the future of a modern, member-focused cooperative.
What You’ll Lead and Influence
In this role, you will:
Set the vision and strategy for Member Support, Communications, and Economic Development.
Partner closely with the COO and executive team to drive innovation, new initiatives, and transformational projects.
Lead all internal and external communications, including media relations, public relations, and crisis communications—ensuring EnergyUnited’s voice is clear, trusted, and consistent.
Champion a best-in-class member experience through service excellence, proactive engagement, and continuous improvement.
Transform member support operations using data, insights, and emerging technologies to elevate satisfaction and service delivery.
Oversee budgeting, staffing, and performance management across multiple departments with a focus on measurable results.
Leverage data, research, and industry intelligence to anticipate member needs and market trends.
Drive innovation by exploring new technologies and industry best practices in a rapidly evolving energy landscape.
Strengthen data privacy and security practices across member-facing systems and operations.
Represent EnergyUnited as a spokesperson and trusted voice in the community and media.
Build, mentor, and inspire high-performing teams and department leaders.
Serve as a key contributor to government affairs and external stakeholder engagement at the local, state, and federal level.
Support the EnergyUnited Foundation in advancing meaningful community impact initiatives.
Requirements
What You Bring
We are looking for a leader who brings both strategic vision and operational excellence:
Bachelor’s degree required; Master’s degree preferred (Business, Communications, Marketing, Engineering, IT, or related field).
10+ years of progressive leadership experience with a strong record of executive-level impact.
7+ years leading customer/member service operations, call centers, communications, or related functions.
Proven ability to lead through metrics, performance management, and organizational accountability.
Strong executive communication skills with experience serving as a public-facing spokesperson.
Deep understanding of customer experience, service design, and operational excellence.
Demonstrated success leading cross-functional teams and complex initiatives.
Why This Role Matters
This role sits at the heart of how EnergyUnited connects with its members and community. You will help shape how we communicate, how we serve, and how we grow—ensuring we remain a trusted, forward-looking cooperative in a rapidly changing energy environment.
Working Environment
Hybrid work arrangement (office + remote flexibility)
Standard business hours with occasional extended availability
Must be available during severe weather or emergency events
Residency required within service territory (19 counties or within 40 miles of EnergyUnited office)
As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR § 60-741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR § 60-300, EnergyUnited EMC (hereinafter referred to as "the Cooperative"), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.
